The clinic added a reminder the day before and a second on the morning of the visit. No-shows fell steadily.
An afternoon price for first visits brought in new patients without touching the morning rate. All names are fictional.
A physio clinic fills its quiet afternoon slots
Key points
- The clinic added a reminder the day before and a second on the morning of the visit.
- An afternoon price for first visits brought in new patients without touching the morning rate.
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